PRIVACY POLICY

Introduction :

Care Plus is committed to protecting the privacy and security of our users' information, especially given the sensitive nature of the data we handle in the National Disability Insurance Scheme (NDIS) context. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health information. By using Care Plus, you consent to the data practices described in this policy.

Information We Collect :

Personal Information: This includes information that can be used to identify you, such as your name, address, email address, and phone number.
Health Information: Given our operation within the NDIS framework, we may collect sensitive health information necessary for providing personalised care plans and support services.
Usage Data: We collect data generated by your use of Care Plus, such as login times, feature usage patterns, and preferences.

How We Use Your Information :

To Provide Services: Utilising your personal and health information to deliver personalised care and support services.
For Improvement: To improve Care Plus functionality, service delivery, and user experience based on the analysis of usage data.
Compliance and Legal Obligations: To meet our legal, regulatory, and compliance requirements.

Sharing Your Information :

With Service Providers: Sharing information with third parties who perform services on our behalf, such as hosting, data analysis, and customer service, under confidentiality agreements.
Legal Requirements: Disclosing information when required by law or to protect the rights, property, or safety of Care Plus, our users, or others.
Consent: Sharing information with other third parties for purposes not listed here will require your explicit consent.

Data Security :

We implement robust security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, secure software development practices, and regular security assessments.

Access and Control of Your Information :

You have the right to access, correct, or delete your personal information held by Care Plus. Please contact us through the provided contact details to exercise these rights.

Changes to This Privacy Policy :

Care Plus may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform or by other means of communication.

Delete Account :

You are entitled to access the personal data we hold about you and to have them rectified where necessary. Whenever you decide to delete your account and all related personal information or get an extract from what we keep in our database about you, please send us an email to support@socialplussw.com. We will reply within 1 month.

How to contact us :

You may want to contact us about the information we hold about you (including to correct any information) or to ask a question about our privacy policy or to make a complaint related to a breach by us of the Act. We will treat your queries and complaints confidentially. Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.

You may contact us by :

email to: support@socialplussw.com
writing to us at:
Unit 1 / 601 Olive Street
Albury, NSW 2640
Australia
phone us on +61 448 889 211
If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their site www.oaic.gov.au.